Just in time for Summer.
 
 
 

 

Payment & Deliveries


 

Payment

Pay Pal is our favority method of payment. We believe that this is the safest and securest way for our customers to pay for their purchase.

 

Don't have a Pay Pal account?

No Problem. You can still pay using Pay Pal with your credit card.

 

 

Other: We will also accept Direct Deposit, Australia Post Money Orders and Bank Cheque however when paying by these methods goods can only be dispatched when deposits/cheques/money orders have cleared. Please select your payment method at the checkout. Our payment details are emailed to you with your order confirmation.

 

Note: Unpaid Orders – Items are returned to stock when payments are not received within 7 days after placing your order.

 

 

Exchange and return policy

TradexCom understands that internet shopping is different from being able to handle and investigate items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will happily return/exchange the item/s provided:

 

1. All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days.
2. The product(s) must be as new, i.e.: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
3. Call (02 93449669) or email us sales@tradexcom.com with the following details at hand: Your Name, Invoice Number, Product Name, Reason for return or request for replacement, exchange, credit or refund.
4. Post the product(s) to the following address:
  Tradex Commercial Solutions PO Box 1974 Maroubra NSW 2035

 

Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer.


It is suggested that you send your return package by receipted post or express post asTradexCom cannot be held responsible for any product lost/damaged in transit.


Please note that refunds, exchanges or credits cannot be given for special order or custom made items.


If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.


We charge a minimum shipping charge when replacing goods (unless faulty, please read below).

 

 

Exceptions to Returnable Products
Products offered on Sale are not returnable unless faulty. This type of sale is considered final.

 

 

Products Deemed Faulty

TradexCom prides itself on quality control and checks all products to the best of its ability before sending them out.


In the rare instance that a product is faulty, TradexCom will replace it or provide a credit or refund with no charge for any extra postage and handling provided, the fault is reported to us within 30 days of receipt.


Return postage costs are the responsibility of the customer after 30 days of receipt.


Normal warranty periods apply and vary depending on the individual product.


Faulty products will only be replaced with an identical item and cannot be exchanged for another product after 30 days from receipt. Where the item is discontinued a store credit will be offered.


Please call/e-mail before returning any goods.

 

 

Packages Damaged in Transit

TradexCom takes great care when packaging your order. In the unfortunate case that your order does get damaged please note the following:

 

 

Deliveries within Australia

The risk of loss/damage passes to you upon our delivery to currier however we do consider any damage to goods on a case-by-case basis.

 

 

Deliveries

At TradexCom we value your customers and strive for excellence in service 100% of the time. We aim to have your order packed and shipped out by the next business day.

 

 

Regular post

Due to the size and weight of our goods regular post service is available. We also use reliable currier services for our deliveries country wide.

 

 

Currency

We trade in Australian Dollars only.

 

 

International Orders

TradexCom is happy to deliver Worldwide (execpt to USA). Contact us with your order and we can advise you of the postal charges.

 

 

International deliveries

The risk of loss/damage passes to you upon our delivery to carrier. Unfortunately the longer the distance the package travels the more likely it is to be lost/damaged and therefore we recommend you consider international insurance option

 

 

Still not sure about online shopping?

At TradexCom we endeavour to make your shopping experience with us a pleasurable and satisfactory one. If you have any reservations about making a purchase, please contact us either by phone or e-mail.


Your shopping experience and satisfaction with our products are of the upper most importance to us

 

 


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